Hull KR Official Store FAQ
Everything you need to know about your orders, merchandise, and delivery.
How long does delivery take for official Hull KR merchandise?
Standard UK delivery typically takes 3-5 working days. During peak periods, such as new kit launches or the Christmas season, please allow up to 7-10 working days for your order to arrive.
Can I return a personalized item if I change my mind?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with names or numbers, unless the garment is found to be faulty.
What is the return policy for standard items?
You can return any unworn, unwashed items in their original packaging within 28 days of purchase for a full refund or exchange. Please ensure your receipt or order confirmation is included.
Do you offer international shipping for overseas fans?
Yes, we ship Hull KR gear worldwide. International delivery times vary by location but usually take between 10-21 business days depending on the destination country.
How should I care for my replica kit to ensure its longevity?
To preserve the quality of the technical fabrics and crests, we recommend washing your kit inside out at 30°C. Avoid fabric softeners and do not tumble dry or iron directly on the prints.
What payment methods do you accept online?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.